The CritiCall test is a computer-based test where 9-1-1 Operator candidates will run through a series of assessments. The candidates will each wear a headset with a microphone during the test so that they can hear oral passages and respond with verbal statements. The test evaluates several competencies including: memory, communication, multi-tasking, decision-making, map reading and comprehension.
Preparing for the CritiCall test is challenging because it assesses a wide array of skills. The best way to prepare is to complete a practice test and use the results to identify areas for improvement. You can then use other practice tests to hone these skills or work on the skills independently.
A full suite of resources is available from our partners at 911Professor.com.
Perfex Testing Preparation
The Perfex test is the precursor to the CritiCall test and is being used less and less. There are, however, some agencies that believe this test is an accurate predictor of multi-tasking abilities and continue to use it either on its own or in combination with other multi-tasking tests.
The Perfex test is hand-written, and completed by listening to an audio cassette. Only one candidate can be tested at a time and the test must be completed in person. The Perfex test gauges the candidates ability to read map books, write quickly, retain short-term memory, spell, listen, organize information and multi-task