The CritiCall test is a computer-based test where 9-1-1 Operator candidates will run through a series of assessments. The candidates will each wear a headset with a microphone during the test so that they can hear oral passages and respond with verbal statements. The test evaluates several competencies including: memory, communication, multi-tasking, decision-making, map reading and comprehension.
Preparing for the CritiCall test is challenging because it assesses a wide array of skills. The best way to prepare is to complete a practice test and use the results to identify areas for improvement. You can then use other practice tests to hone these skills or work on the skills independently.
A full suite of resources is available from our partners at 911Professor.com.