Association of Public-Safety Communications Officials (APCO) Courses

The Shield Institute is proud to offer APCO certification courses in both virtual and physical classrooms. All of our instructors are APCO certified and successful participants will receive APCO learning materials and certification. We currently offer the following APCO courses: 
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• Public Safety Telecommunicator 
• Fire Services Communications
• Emergency Medical Dispatch

Please inquire about courses and pricing by email at support@shield-institute.ca

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​Emergency Call Management Systems

Customized call management systems provide direction and guidance to emergency communicators. Emergency calls are categorized by type and contain relevant information-gathering protocols and emergency directions that should be communicated to callers. These systems can be modified to meet your agency's needs and can incorporate existing policies and call processing methods.

Create consistent and uniform responses to inbound calls while reducing the stress-levels of communications personnel with an Emergency Call Management System. Please inquire about ECMS and training by email at support@shield-institute.ca